WELCOME TO OUR PRACTICE

“We are always excited to see new smiles coming through our door!”

If you are booked in for a New Patient examination, your appointed Dentist will complete a comprehensive oral examination. This includes a complete review of your medical and dental history, oral cancer screening, periodontal health evaluation and examination of your teeth and soft tissues.

We may take x-rays and intra-oral photos, study models, if it is thought to be necessary. Following this exam, our dentist will discuss the findings with you, develop a treatment plan that you are comfortable with, and then we can schedule you according to your needs.

If you have booked in for a particular issue or pain, we will address this for you and get you comfortable again.

After this appointment, it is always a great idea to re-book when it suits you and we can do a comprehensive examination for you. This just lets you know where you are with your dental health. It will give you peace of mind if you are a nervous patient of what’s going on in your mouth.

You may be very surprised with how you are going.

Health History

Please be prepared for your appointment by completing the Health History form on the link below.

If you take medication, and it is easier to bring your list, we can photocopy this on your arrival and attach it to your file. Or take a screenshot of it and you can upload it to your New Patient Information Form.

We also like to take a photo of our patients, for identification purposes. If you would like to upload a photo of yourself please click on the link in the form, or we will take one when you arrive.

Click here to fill in your New Patient Information Form.

If you are a member of a private health fund, be sure to bring your membership card or add your digital card (if available) so we can process your claim at the end of your visit.

“Check your wallet for your health fund card now, as we need the physical card or digital card to swipe our machine.”

 

Payment

Payment is expected at the time of your visit. We accept Eftpos, Mastercard, Visa, American Express and cash.

If you are needing to spread your payment over time we offer Afterpay and Hummm (Interest free payment plan).

Afterpay allows you to pay your treatment over 4 payments. To pay by Afterpay you will need to download the Afterpay app to your phone.

If you are wanting to pay over 12 – 36 months for your treatment, you will need to apply through Hummm. It takes only 10 minutes to apply at our practice. You will only need your driver’s licence and work a minimum of 25 hours a week.

Information about Afterpay – click here

Information about Humm – click here

 

Your Treatment

We ask that you make every effort to keep your appointments. Missing an appointment disrupts proper sequencing of care and delays the completion of your treatment. If you need to reschedule your appointment, we ask that you please call us at least 48 hours prior to your scheduled appointment, to allow us ample time to offer to another patient in need.

We have included important information below to help you feel at ease with coming to your first appointment with us.

To get to know us a little better, we encourage you to visit our website, smilebrightdental.com.au or have a look at our Facebook page.

We very much appreciate your confidence in us and look forward to meeting with you.

Sincerely,

the team at Smile Bright Dental

Visiting our Practice

Our practice is situated on level 4 of Sunnybank Hills Shopping Town, corner of Compton and Calam Roads, Sunnybank Hills Qld 4109.

Directions to our Surgery

We are on level 4 next to Kmart. The closest entrance is the Post Office entrance on level 4. If you park on any other level you are able to access us easily via lifts and escalators.

Our Practice Hours

Monday & Fridays – 8.00 am – 5.00 pm

Tuesday, Wednesday & Thursday – 8.00 pm – 7.00 pm

Saturday by appointment only, with Dr Nelson Lee or Dr Sandra Chou

 

Meet our Practitioners

 

 Dr Dennis Chang

Position: Principal Dentist

Qualifications: B.D.S (Otago)

Dr Dennis Chang established Smile Bright Dental over 22 years ago. His extensive experience, world-class treatments and gentle caring dentistry; makes Smile Bright Dental a leading Brisbane dental practice.

Dr. Chang graduated from the University of Otago, New Zealand, in 1997 with a Bachelor of Dental Science. He has a special interest in Cosmetic, Restorative and Implant Dentistry and has built an enviable reputation on providing exceptional quality restorative and cosmetic dentistry. Dr. Chang has a strong belief that quality treatment with long term stability and regular preventative care are the keys to keeping your teeth for life.

  • Member of the American Academy of Cosmetic Dentistry
  • Member of The Australian Society of Implant Dentistry – Accredited status, completed Stage III
  • Member of the ADA

 

Dr Nelson Lee

Position: Dentist

Qualifications: B.Dent (Syd) PhD

Dr Nelson Lee grew up in Brisbane and graduated from the University of Queensland with a PhD in Medicine, before graduating from the University of Sydney with a Bachelor of Dentistry. Dr Lee is a general dentist but he is particularly interested in preventative dentistry and implants. He firmly believes in tailoring each treatment to fit the needs of the individual, and he loves being able to help people regain a healthy smile and their self-esteem. Dr Lee also enjoys educating children on the importance of oral health and dental care.

He has lived locally since 1990 and is a long-time supporter of a variety of charity organisations which include the Leukaemia Foundation, the Queensland Cancer Foundation, the Cerebral Palsy Alliance and the Red Cross. Dr Lee always loves talking to patients and you will find him very easy to chat to. He enjoys hearing about people’s travel and holiday plans and likes to keep up with the latest movies and video games.

 

Dr Ron Koh

Position: Dentist

Qualifications: B.D. Sc (Qld) M.Phil (Dent)

Dr Rongzhen “Ron” Koh grew up in Brisbane and graduated from the University of Queensland with a Bachelor of Dental Science in 2012, before going on to achieve a Masters of Philosophy (Field of Dentistry – Paediatric Dentistry) from the University of Queensland.

Dr Koh is a general dentist and is particularly interested in paediatric dentistry and cosmetic dentistry, and has completed special training in orthodontics. Dr Koh firmly believes in prevention-based dentistry and in treating every patient according to their specific needs, making sure they have the very best care from start to finish so they can be pain-free and confident in their smile. You will find Dr Koh very easy to chat to and his favourite subjects include sports, movies and TV shows and computer games.

Outside of dentistry, Dr Koh enjoys sports, entertainment, keeping fit and being part of the great community here in Sunnybank Hills.

 

Dr Sandra Chou

Position: Dentist

Qualifications: BA. B.D. Sc (Hons) (Qld)

Dr Sandra Chou completed a degree in Psychology before graduating with honours from The University of Queensland Dental Science. She understands people’s anxiety and focuses on conservative and preventative dental care. 

Dr Sandra tailors plan to meet each person’s needs and expectations. Her caring manner and gentle approach has been confirmed by excellent patient feedback. 

When not working Dr Sandra enjoys cooking and travelling. Her favourite destination so far is Japan. She welcomes everyone to share your experience exploring the world! 

Dr Sandra is fluent in English, Mandarin and Taiwanese Hokkien. With a big smile and gentle hands, she looks forward to meeting more people and providing ongoing care to maintain healthy teeth and a beautiful smile.

 

Alan Chan

Position: Oral Heath Therapist

Qualifications: B.App. Sc (Oral Health)

Alan graduated with a Bachelor of Applied Science (Oral Health) from the university of Queensland, Brisbane in 2007. He is an Oral Health Therapist and works with our dentists to promote the idea that “prevention in dentistry is better than intervention”. He feels that health is life and provides quality dental services to the community to ensure everyone has great oral health.

He started his dental career in Rockhampton, where he worked for Queensland Health in the school dental vans for 2 years. He has a passion for dentistry especially children’s dentistry, but also has an interest in periodontal and gum disease treatment.

Outside of work, Alan is a qualified personal trainer who loves to play sports and is a dedicated team member of Smile Bright Dental.

 

 

Practice Information

COVID-19 and our patients

As a professional team, we are committed to making sure our patients are the priority with the current pandemic. We have a COVID plan in place. We are continually changing our plan and updating safety measures to follow the guidelines of the Queensland Department of Health and the Australian Dental Association.

Our staff will make sure we keep you up to date with the latest information regarding the COVID-19 pandemic if you are booked in to have treatment.

You are our first priority.

Priority Standby for patients

When making your next appointment, if we are not able to allocate you your preferred time we will put you on Priority Standby. Our front office staff will call you to let you know that, your preferred appointment time if it becomes available.

The most popular times for appointments are 8.00 am and any appointment after 3.30 pm. Please keep in mind when calling for an appointment, 90% of our patients re-book their 6 months examination and clean appointment 6 months ahead so they can secure the appointment that is perfect for them.

We will send you a courtesy SMS to remind you of your appointment that you have booked 6 months ahead. This allows you to check your schedule and reschedule it if need be.

We then send you another courtesy reminder 2 days before your appointment.

Waiting Times

We do value your time and are successful with running on time most of the time. However, sometimes there are emergencies that arise that are out of our control. We will either call you to inform you of the small delay or let you know when you arrive. We do our best to keep you informed at all times. In the event of a delay, you are more than welcome to enjoy a cup of tea or coffee.

We would like to ask that you arrive to your scheduled appointments on time. As a new patient, a preference of coming in 10 minutes before your first appointment to fill in a health history if you have not already filled in the one above in this message.

It is at the discretion of the Dentist or Oral Health Therapist if you are late, whether you will still be seen on the day.

 

After hours appointments

For your convenience, we offer appointments before 9.00 am every day and after 5.00 pm Tuesday, Wednesday and Thursday. The appointments in these times are the first appointments to book.

Please note as mentioned above that our patients do book their Active Maintenance appointments 6 months in advance so any appointment after 3.30 pm is a priority appointment. We do however keep our patients informed if their perfect appointment becomes available with our Priority Standby system.

Cost of treatment

At your consultation or examination, we will provide detailed quotations of any required treatment. These will include all item numbers so you can check your health fund rebate prior to treatment.

Some health funds will allow us to swipe your card and provide you with an on-the-spot quote of your out-of-pocket expense.

Many of our new patients ask if we are preferred providers with any health funds? We are only preferred providers with Bupa. This was a decision we made when we opened the practice 23 years ago.

We want our patients to be able to have the freedom to choose what treatment they would like to have and what they need to have, rather than depending on what their health fund allows them and when.

We do have the Hicaps facility to process your health fund claim at the practice after your treatment. Please make sure you bring your card with you every visit. We accept all health funds that provide a swipe card.

If you forget your card at a visit, unfortunately, we ask that you pay for your treatment in full and you personally claim your visit from your health fund. We need your card to process your health fund claim and we can only claim on the day of treatment.

Don’t forget your health fund card!

Medicare’s Child Dental Benefit Scheme

Our practice is very familiar with Medicare’s Child Dental Benefit Scheme. This scheme is means-tested and is offered to families that fall into a certain tax bracket. Children that are eligible are granted $1013 to use on basic dental treatment over two years.

We can check if a child is eligible for the scheme. And we can let you know how much funds are available for them to use but that is all we are able to access due to privacy laws.

If your child is eligible, we will check their available funds before every visit so you are aware of the balance. If they have no funds left or they are no longer eligible, we will call you before the visit so there are no surprises when you arrive at the practice.

Online Booking

If you didn’t book with us online – it is available for you for your convenience. Just go to our website at www.smilebrightdental.com.au and you can book with any of our Dentists 24 hours a day, 7 days a week.

 

Cancellation Policy

We understand that at times you may not be able to keep your appointment, so we appreciate your cooperation in letting us know at least 48 hours in advance. By assisting us in this way, you may be helping someone else in gaining an otherwise unavailable appointment. Not giving us sufficient notice when cancelling an appointment may incur a $70 fee.

Failing to attend an appointment without notice

Patients who fail to attend appointments without notice will incur a $70 fee and will be unable to make any other appointments until the account is paid.

Active Maintenance

As part of our commitment to preventative health, patients receive a reminder sms or email to remind them they are due to come back for their regular examination and clean. We call it Active Maintenance at Smile Bright Dental.

Like a car if you maintain your teeth and gums every 6 – 12 months then you will have less issues not just with your oral health but with your overall health.

If you don’t wish to be on the reminder, please let our front office staff know.

Patient Referrals

We love seeing patients come through the door that have been referred by our patients.

In 21 years, our practice has been built with over 19 000 patients. We are so proud to be apart of so many lives. Our patients really do love us and we truly love them.

We do have a reward system for our patients, when they refer their friends and family to us, we will reward our patients with a little something special in the mail.

Privacy & Data Security Policy

Smile Bright Dental does have a Privacy and Data Security Policy. The purpose of this document it to outline how Smile Bright Dental complies with its confidentiality and privacy obligations. As an organisation Smile Bright Dental’s principal concern is and always will be the health of patients who visit our practice.

A high level of trust and confidentiality is required to ensure the confidence of the patients we treat. Patients can be assured that their privacy will be protected when visiting our practice.

Click here to view our Privacy Policy.

 

Complaints & Feedback

No one ever likes to receive complaints but if you feel that you need to inform us of any situation or you are not happy with your experience at Smile Bright Dental

Please address your complaint in writing to:

Dr Dennis Chang

Principal Dentist

Smile Bright Dental

PO Box 1254

Sunnybank Hills Qld 4109

or alternatively

email Dr Chang, at info@smilebrightdental.com.au

Language & Interpreter Service

If English is not your first language, we will do our best to make you feel as comfortable as possible when coming to our practice. Whatever your preferred language; we can help you organise an interpreter to assist with any language barriers.

Smile Bright Dental uses the telephone interpreter service 1300 131 450. We can organise an “over the phone service” with 48 hours notice.

We are lucky enough to have staffs that are fluent in Vietnamese, Japanese, Mandarin and Cantonese.

Please let us know if you need assistance.

Practice Accreditation

Smile Bright Dental was one of Australia’s first voluntary Accredited Dental Practice with the National Safety and Quality Health Service Standards (as applicable to Dentistry) as part of Quality in Practice Introductory Dental Practice Accreditation. We are very proud of being accredited and continually strive to improve our standards and professionalism.

Disabled Patients

Our surgeries are more than big enough to accommodate any of your equipment. If you need any assistance when you arrive please call our practice reception and one of our helpful staff are more than happy to come and help you.

Patient Restrooms

The closest restrooms for our patients are located on the same level as our practice in the Food Court. The restrooms are located next to Mr Curry. There is a parents restroom and disabled restroom for your convenience.

Parking & Public Transport

Sunnybank Hills Shoppingtown has 4 levels of parking. At least 90% of the car park area is undercover. All parking at this centre is free. The closest parking is at the Post Office entrance of level 4. There are lifts or ramps for each level to make if easier for wheel chairs, prams and trolleys.

The taxi rank is located conveniently for our patients on level 4. Just outside the Post Office entrance. There are several seats for your comfort when waiting.

If you are a Veteran and are eligible for a DVA car, please let us know when making your appointments and we will organise a car for you.

If you are needing to catch the bus, Sunnybank Hills Shoppingtown has a bus stop just outside the front of the centre on Calam Road. Click the link here to plan your bus journey with Translink Journey Planner.

For our disabled patients, there are car parks spaces allocated just for you on level 4 car park, just outside the Post Office. If you need to park on another level there are carparks marked just for you and you can use the lifts to reach our practice.

History of our Practice

We have been located in Sunnybank Hills Shopping Town for 22 years. The principal dentist Dr Dennis Chang opened the practice by himself after he left dental school. Ever since Dennis was in high school, he has always wanted to be a dentist so he could help people. Since becoming a dentist it has been his mission to help patients restore their oral health and their overall health.

We are really looking forward to seeing you. If you have any further questions, please don’t hesitate to call us.

See you at your appointment.

The Smile Bright Dental Team

 

Smile Bright Dental is proud to look after your whole family’s dental needs.  Established in 1998 by Dr. Dennis Chang, we have served the community with the highest level of dentistry for the past 18 years. We are a dedicated, experienced and fun loving practice. Our friendly team will take care of you from the moment you step into our reception room.
Sunnybank Dental Practice

Our Belief

At Smile Bright Dental, we believe in providing customised treatment for your personal needs. We will take care of your oral health using the most up-to-date technology while you sit back and relax in the chair.  We believe strongly in preventative dentistry and particularly welcome younger patients as we know early childhood dental care can help increase a child’s opportunity to enjoy good dental health well into adulthood.

At Smile Bright Dental, we provide a wide range of general and complex dental treatments. From general checkups and clean to complex treatments such as root canals, implants and orthodontics, we are here to set a standard of dentistry that exceeds your expectations. We believe in working with you to attain and maintain the smile of your dreams.

setting a standard in dentistry that

exceeds your expectations

WE ARE OPEN 6 DAYS A WEEK